Privacy Policy

Customer Privacy Notice 

Who are we and how can you contact us? 

We are ID Cyber Solutions.

This is our privacy notice for our customers.  It explains what we do with information we hold about you.

We promise to keep your information confidential and to keep it secure and only allow people with a genuine need within and outside our organisation to access or use it.

We are a data controller which means we are responsible for making decisions about how and why your data is used.  We are registered with the Information Commissioner’s Office who oversee the protection of personal data in the UK and enforce the law.  Our registration details are here.

Our offices are at:
29 Eagle Street
Glasgow
G4 9XA

You can contact our Data Protection Lead on:

Keven Anderson: 0141 411 0101

Why do we need information about you and what information do we hold about you? 

We will mostly use your contact information to follow up on your enquiries and deliver our services including training, events and assessments and submissions/accreditations like Cyber Essentials that we support you with.

We will also need payment details which may relate to you as a person if you are a sole trader or attending training independently of your employer. We use this information to ensure our services are paid for and our accounts are managed according to UK tax legislation.

If you complain about the services we have delivered or any other element of our working relationship with you, we will use your contact and complaint data to help investigate and report back on your concerns and, where necessary, to seek legal advice.

If an event or training session involves catering, we will need information about your dietary requirements, but we will only collect or share this with your explicit consent.

What allows us to use your personal information? 

Our use of your personal information is usually because of:

  • Our contract to deliver services you have asked for (training, assessments, and accreditations like Cyber Essentials)

  • Our business interests (like following up on your enquiries about our services, keeping you informed of new developments in what we do, managing our mailing lists, running events, and handling any customer complaints)

  • Our legal obligations (like paying tax and submission of our accounts).

We will only use your sensitive information (special categories of personal data like information about your health) for catering requirements at our events and only with your explicit consent.

What happens if you don’t provide personal information?   

If you do not provide information when requested, we may not be able to perform the contract we have entered into with you.

Who do we share your information with? 

We share customer information with:

  • Our accounts supplier and HMRC where the law requires us to

  • Our software suppliers (like our customer relationship management software and our mailing software)

  • The accreditation suppliers (like IASME, the delivery partner for the Cyber Essentials scheme)

  • Our lawyers if needed to defend a claim/advise on a complaint.

We never share more than is necessary and, if we are sharing with a service provider, we ensure their use of your data is managed strictly and securely under a contract.

Socials and connecting online 

If you chose to communicate with us via social media (Twitter/X, LinkedIn) please be aware that your data will also be held and used by the social media provider.  You should ensure you read their privacy notices carefully and agree to their terms and conditions before you contact us in this way.  We will not ask you for sensitive information this way and these contact methods are not corporately approved for business use to contact customers.

Where do we store your information and how long do we keep it? 

Your personal data is held securely in the UK and in the EU/USA where appropriate steps have been taken to keep it safe.

Your information is kept for a maximum of six years where it is needed for accounting purposes, service delivery requirements of accreditation schemes and for any legal case or claim.

Enquiries which do not lead to a business relationship will only be held for a maximum of one year before secure destruction.

Your rights  

You have a number of rights over the use of your personal information.  You can find out about that here: For the public | ICO.  If you want to speak to us about your rights and how to exercise them, you can contact us using the details at the top of this notice.

Data protection complaints 

If you wish to complain about our use of your personal information or the way we have handled a request in relation to your rights under GDPR, or you believe we have breached your personal data you can contact us using the details at the top of this notice.  All complaints will be acknowledged within 30 days and responded to without undue delay and will be considered by our Data Protection Lead.

You have the right to complain to the Information Commissioner if you are unhappy with the way we use your data, but they will expect you to try to resolve any issue with us first.

Cookie Policy for ID Cyber Solutions

This is the Cookie Policy for ID Cyber Solutions, accessible from https://apply.cyberessentials.online

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Twitter and Linkedin will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: